WHAT IS THE AVERAGE TURNAROUND TIME?
Stock items listed on the website, that are purchased as displayed or have text only customization are normally ready in 3-5 business days.
Any items that require artwork will first go through draft/proofing and an approval. Once approval of the design is complete, product has a turnaround time of approximately 3-5 business days from the date of the approval.
My office is closed on New years eve and New years day, Independence day, Labor Day, Thanksgiving day, Christmas eve and Christmas day.
WHEN WILL I RECEIVE A DRAFT/PROOF?
You will receive an email with a photo of your item for your review within 2-3 business days once payment has been received. The image will be of the design as seen within the design software, before being engraved. If a physical proof is required, a draft engraving can be provided upon request and agreed.
WILL I RECEIVE THE ARTWORK DIGITAL FILES WITH MY ITEMS?
All products come with no setup fees for art and design for the item. I can provide the digital artwork for an additional fee for the files in suitable formats.